Again, we are sending an email to everybody that pre-bought Lavatube units from us.
We have some bad news and we have some good news.
We are only sending this message to those that bought full kits. The bodies were received, inspected, repackaged and sent on their way at the begining of last week.
The good news is that today we have finally received the Lavatube kits too.
The bad news is that we were scammed on the batteries. We ordered AW-IMR batteries and we received some batteries that look somewhat like AW-IMR (and have a an AW sticker on them like the real ones) but are in fact counterfeits. Fakes. We thought that maybe they were a new kind of AW-IMR batteries and we started to investigate the issue.
We sold real AW-IMR batteries in our store before and know very well what they should be like and these that we received today are not like that. Given that we don't know at this time what kind of batteries they are, we cannot, in good faith, send them to you, pretending that they are original AW-IMRs. They might be very good batteries or they might be very bad batteries. The truth is we don't know. We don't even know if they are high drain, IMR batteries or not. Until we will know, we won't send any of them to anybody, at any price.
Others store have discovered the same issue when they received their shipments so in the end, no doubt remains that they are NOT AW batteries.
See this: http://www.e-cigarette-forum.com/forum/m...ttery-scam.html
and this: http://forum.volcanoecigs.com/battery-issue-t7830.html
about comments on the issue.
Having said that, we still have your orders for full kits but have no batteries to send you and we have to solve this.
We are offering you the following options:
1. Order cancellation and full refund. This option is always available. We cannot send you what we initially offered, you have any right to cancel your orders if you so wish.
2. We send you incomplete kits containing 1 Lavatube body, 1 Trustfire TR-001 chargers (these are genuine) and 2 atomisers and we refund you 7 euros per pre-ordered kit to your PayPal accounts or 8 euros credit in our store.
3. We send you only the Lavatube bodies, we transform your pre-orders, from full kit to body only and we refund you the 15 euros difference to your PayPal accounts or offer you 16.5 euros credit in our store.
4. We order real IMR batteries from a different source and send you the kits when we get them. We won't be able to order AW batteries because they are out of stock for a month and then the Chinese New Year Festival will come and they will be on holiday. It would probably take two months before we would get them. But we can buy other brands of AW batteries much quicker. We could have them here in about 7-9 days by express shipping. We would send your kits with three IMR batteries instead of two to cover the fact that they won't be AW brand batteries and it involves more waiting but its another option for those that are not in a hurry.
We are EXTREMELY sorry for this. We COULD NOT keep quiet about this issue and we could definitely NOT send you the kits in this situation. We think this is the only proper way to act. We know it means another day or two of waiting in order to receive your answers. We URGE you to please answer this message indicating which of the options we offer suits each of you best so that we can proceed accordingly. Please don't get mad at us, we got scammed.
Best regards and awaiting all your answers,